Returns & Refunds Policy
Returns Policy
Beyond Décor offers a 7-day return period on eligible stock items from the date of delivery or collection.
Please note that custom-made, made-to-order, or specially manufactured products cannot be returned unless:
- The item arrives damaged or defective,
- The product does not function as described,
- Or the item supplied does not match the agreed sales specifications.
If a product is delivered with visible damage or a manufacturing defect, Beyond Décor will arrange the necessary replacement, repair, or return process at no additional cost to the customer.
Exchanges may be approved where applicable, provided the replacement product is from the same product range or category and subject to stock availability.
Refund Policy
Approved refunds are typically processed within 2 business days after the returned product has been received and inspected.
Products returned must be in their original condition, reasonable wear and tear excepted. If damage occurred while the item was in the customer’s possession, Beyond Décor reserves the right to assess the condition of the product before approving any refund or exchange request.
Where necessary, an inspection may be conducted to determine responsibility for damages or misuse prior to finalizing the claim.
Scope of This Policy
This Returns & Refunds Policy applies primarily to standard stock items.
Custom-made or specially ordered products are non-returnable unless:
- They are delivered damaged or defective,
- They fail to perform as reasonably advertised,
- Or they do not match the agreed specifications or sales agreement confirmed at the time of purchase.
Beyond Décor reserves the right to decline returns that do not comply with the conditions outlined above.